How to add refunds and returns policies. Shopify

May 31, 2023

To provide comprehensive information and ensure customer satisfaction, it is essential to have a well-defined refund and return policy in place for your Shopify store.

Follow these steps to add

a detailed policy that addresses the concerns and expectations of your customers:

  1. Log in to your Shopify store using your credentials.
  2. Once logged in, navigate to the “Settings” section, typically found in the lower-left corner of the dashboard.
  3. Within the “Settings” menu, locate and click on “Legal.” This section contains all the legal-related information for your store.
  4. Scroll down the page until you reach the “Refund policy” section. Here, you can specify the terms and conditions regarding refunds and returns.
  5. In the provided text box, carefully craft your refund and return policy, ensuring it is clear, concise, and easy to understand for your customers. Consider the following points while composing your policy:
    a. Start by outlining the eligibility criteria for returns and refunds. Clearly state the time frame within which customers can initiate a return or request a refund.
    b. Describe the condition of the products that are eligible for return. Specify whether the items need to be unopened, unused, in their original packaging, or if there are any exceptions.
    c. If there are any non-returnable items, clearly mention them to avoid any confusion or disappointment from customers.
    d. Detail the process customers should follow to initiate a return or request a refund. Specify whether they need to contact customer support, fill out a form, or follow any specific instructions.
    e. Clarify the expected timeline for processing returns and issuing refunds. This helps manage customer expectations and ensures transparency.
    f. If there are any restocking fees, shipping costs, or other charges associated with returns or refunds, clearly state them to avoid surprises for customers.
    g. Include information about how customers will be refunded. Explain whether refunds will be issued as store credit, original payment method reimbursement, or any other applicable method.
    h. Address any specific scenarios that may arise, such as defective products, damaged shipments, or incorrect items received. Outline the steps customers should take in such cases to ensure a smooth resolution.
    i. If your store has any unique policies or exceptions, clearly highlight them to avoid confusion.
    j. Finally, emphasize your commitment to customer satisfaction and assure them that you are available to address any concerns or inquiries they may have.
  6. After carefully composing your refund and return policy, review it for accuracy, clarity, and completeness.
  7. Once satisfied, click on the “Save” button to save your changes.

Remember, regularly reviewing and updating your refund and return policy as necessary ensures that it remains relevant and aligned with your business practices and customer expectations.

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