Customization flexibility with PHP, Laravel, Symfony and Ruby on Rails. Speed and integrity with Drupal, Moodle, Shopify, WordPress, Magento and other platforms. Flawless integrations with ERP, CRM, payment and analytical systems.
Website Care Plans
Keep Your Website Running Smoothly after Launch
We help keep your site stable, secure and improving after it goes live. Whether we built it or step in later, we make support clear and effective without unnecessary handoffs or long re-onboarding.
Website Support Works Better When the Team Knows Your Site
A generic provider needs time to understand your codebase. We either already know it from the build or start with a technical review of your CMS, hosting, integrations, security setup, and release workflow. So our take: ongoing website support is based on context, with no guesswork.
Choose your plan
Choose the Right Support Level for Your Website
Every plan includes monitoring, backups, security, and SLA guarantees. Development hours are included in every tier. Our team uses AI tools to get more done in less time.
Monthly
Annual
Save 20%
Billed annually. Prices shown per month.
Essential
$600/mo
24/7 monitoring, security, and backups. Includes dev hours for changes and fixes.
- Uptime monitoring & alerting
- Weekly backups with restore
- SSL & security patches
- CMS & plugin updates (monthly)
- 24 business hrs response
- Quarterly performance report
- 8 hours of dev work included
- Bug fixes, content updates, tweaks
- Performance optimization
- Dedicated specialist
Best for: brochure sites, landing pages, small stores
Most Popular
Growth
$1,400/mo
Faster SLA, proactive optimization, and room for ongoing improvements.
- Everything in Essential, plus:
- Daily backups with instant restore
- SSL, WAF & proactive security
- CMS updates (weekly)
- 12 business hrs response
- Monthly health report
- Quarterly performance optimization
- Priority scheduling
- 20 hours of dev work included
- Bug fixes, content, small features
Best for: e-commerce, corporate sites, portals
Premium
$2,600/mo
Dedicated specialist. Strategy calls. Full ownership of your web stack.
- Everything in Growth, plus:
- 24/7 monitoring + auto-response
- Full security: WAF + audits
- CMS updates (weekly + staging)
- 8 business hrs response
- Monthly report + strategy call
- Monthly performance optimization
- SEO & analytics monitoring
- AI-powered diagnostics
- 40 hours of dev work included
- Dedicated developer (part-time)
Best for: LMS platforms, multi-site, growing businesses
Full comparison
Compare Website Support Coverage
| What's included | Essential | Growth | Premium |
|---|---|---|---|
| Uptime monitoring | ✓ | ✓ | ✓ 24/7 |
| Backups | Weekly | Daily | Daily + staging |
| Security | ✓ SSL | ✓ + WAF | ✓ + audits |
| CMS/platform updates | Monthly | Weekly | Weekly + tested |
| Response time | 24 biz hrs | 12 biz hrs | 8 biz hrs |
| Resolution | Best effort | Prioritized | Prioritized + escalation |
| Critical issues (downtime) | 4 business hrs response – all plans | ||
| Performance optimization | — | Quarterly | Monthly |
| Health report | Quarterly | Monthly | Monthly + call |
| SEO monitoring | — | — | ✓ |
| AI diagnostics | — | — | ✓ |
| Dedicated specialist | — | — | ✓ |
| Dev hours included | 8 hrs | 20 hrs | 40 hrs |
| Additional hours | Discounted rate, below standard project pricing | ||
| Minimum commitment | 3 months | 3 months | 6 months |
From project to partnership in three steps
FAQ
Learn how SmartApp support works after launch, what is included in each option, how response times are handled, and how you can use included technical help for fixes, updates, and improvements.
How does the pricing work?
Each plan has two parts: an always-on infrastructure layer (monitoring, backups, security, SLA guarantees running 24/7) and included development hours priced below our standard project rate. You’re paying for ongoing care with dev work as a bonus, not just buying hours.
What if I need more hours?
Extra hours are available at a discounted rate below our standard project pricing. We’ll always let you know before going over. No surprises.
Can I change plans?
Upgrade anytime. Downgrade at next billing cycle. Most clients start with Growth and adjust after 2-3 months.
What about bigger projects?
Care plans cover maintenance and small improvements. Larger projects are scoped separately. Care plan clients get priority scheduling and a 15% discount.
Can I add SEO, marketing, or AI?
Yes. SEO/AEO and marketing available as add-ons from $2,000/mo. AI features (chatbots, search, personalization) scoped as projects with care plan discount.
San Diego, California 
